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Extended Christmas Returns Policy

Extended Christmas Returns Policy

What happens if you order the wrong gift, or if your item is faulty and you need to return it? Well, we are offering our Christmas shoppers at www.thewellyshop.com an Extended Returns Policy.

If you make a purchase throughout November up until 3pm Monday 22nd December 2014 and you need to return it, we offer an extended returns period. Please notify us by 15th January 2015 of your intention to return the item. You have until 31st January 2015 to return it to us.

The Extended Returns Policy applies to the following:

   1. Incorrectly ordered or unwanted Christmas gifts - as long as the item has NOT been used and it comes in its original packaging.
   2. Faulty items - we will take the item back and replace with a new one (if we hold the stock, otherwise we will issue a refund or store credit).
   3. If for any reason your order has not arrived as you expected - this will be reviewed by our Customer Services team case by case.

This does not affect your statutory rights.


Please note that our Extended Returns Policy will revert back to normal (30 days from date of purchase) on purchases made after 3pm 22nd December 2014.