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Customer Comments

We are so thankful to our customers who took time out of their busy lives to send us comments during over ten years of business.  Below are some we have chosen to share.  Thanks for your support; we couldn't do it without you!


16th July 2013

very pleased with my wellies, the price and your professional yet very friendly service. Thankyou so much. Paula x

Paula Atherton


21st December 2012

Good morning,
Thank you so much for the shoes :-) I bough yesterday and just got this morning  WOW! speed delivery! :) you made my day Im very happy with my new boots excellent!
Thank you
Annie :)
Annie Garcia

19th December 2012

Hi Michelle,

 My boots arrived this afternoon.  They are perfect and will be used straight away.  You provide a fantastic service.  I will certainly recommend the Welly Shop to my friends.

 Have a wonderful Christmas.

 Kind regards,


13th January 2011

Order arrived and excellent -many thanks for your prompt service, very impressive
A Greenaway.


5th January 2011

I received the order today but unfortunatly one of the pairs of wellingtons were not a good fit, so I will be returning them in the post  tomorrow for refund.  The other pair were perfect
Thanks very much for your help and prompt service

Pauline Price, Bucks.



5th January 2011

A belated note to thank you for your help with this.  All safely received, in good time, when other suppliers weren’t interested.
Thanks again – and a happy New Year.

Gary Theobald, Halstead, Essex

(Ordered 21st December 2010, Delivery attempted 22nd. Collected from Post Office 23rd)


Tuesday 21st December 2010

Order number: 9434
I would really just like to say thank you very much for the wellies that I have received today, I thought when I ordered them yesterday that they might not be here for Xmas, especially with the weather being so bad at the moment. The wellies haven't been worn yet as they are a Xmas present for my mum but I'm sure that she will love them - thanks alot for the service I was really stuck this week when the shop I had ordered a pair of wellies from told me they couldn't get them in despite me ordering them 3 weeks ago! Hope you all have a very Merry Xmas!

Sally Hojka - Great Ayton

(Ordered Monday 20th December 11:31. Received Tuesday 21st - well done Parcelforce!)


15th December 2010

Hi, I would just like to say how happy I am with my order, I ordered the Maneater Wedge wellies for wide calfs, they look great and are so comfortable too, they almost look like a dress boot as they have a heel, I ordered them 14/12/10 and they arrived 15/12/10 by eight am! very well packaged and speedy delivery, thanks again!
Jennette, Tyne and Wear


14th December 2010

Order number 8673
Thank you so much for your fantastic service, I received the Muck Boot gardening shoes 8.30 this morning.It was such a pleasure to go out in the garden with the dogs and chickens and not have freezing cold feet as I used to have with my rubber gardening shoes.
Kind regards
Margaret Saunders, Essex


14th December 2010

I must thank you very much for the most comfortable pair of wellies ever.  I just couldn't believe how comfortable and good they feel and look.
I would not hesitate to recommend these wellies or your service.
Many regards
Jane Johnston, Lanarkshire
(Ordered Black Wedge Wellies)
I would just like to thank you for your fast and prompt service. I received my wellies on Tuesday after only sending in my order on Sunday.
Wish more firms were as speedy
May I just wish you all a very Merry Christmas and all the very best for the New Year.
Many thanks

Pauline Talbot


Tuesday 30th November

Hi I would just like to say thank you for your quick service and delivery of my wellies,  got them today which I did not expect with the weather the way it is, so thank you again.

Belinda, Aberdeenshire

(Ordered Monday 29th November with snowy weather in the UK - well done Royal Mail)


Absolutely amazed to receive my wellies Tuesday as I only ordered them on Sunday evening! the first pair of wellies I have managed to get my jeans into too! Thanks very much.
Hilary, Berks

(30th November - snowy weather in the UK)


29th November

Hi, Just want to say a big thank you to you, I received my wellies here in Australia in record time, it was great I certainly will use u again, and not only that I LOVE my new wellies, they r siting looking pretty at my front door just now as its 37oc here so a little hot to wear them, but they look so nice I dont mind, thanks again for a great service, yours Sarah Doughty (Perth, Western Australia)


26th November
Hello Michelle
Just to let you know that the size 37 parquors ISO arrived this morming.  They fit perfectly and just in time for the expected bad weather.  Warm toes while walking the dogs !!
Ann Rees (Suffolk)


Sunday 7th November 2010

Hi I just wanted to thank you for great service and the quality of the item!  My wellies are high quality, they fit round my calf and they look super.  Exceptional service, many thanks.  

Julie M (Devon)

(Ordered Miss Outgoing Thursday 4th November)


19th October 2010

The Hunter wellies arrived today. Delighted with them & the super fast delivery. Thank you so much!!
Nicky Jones (Holywell).

(Ordered 18th October 2010 2:45pm)





19th October 2010



I have never written to a company before to express my thanks, but you have so impressed me I feel it is necessary!
I only ordered my new wellies yesterday and here I am at lunchtime typing in my new boots!
Excellent service.

Thank you
Kind regards

Bethan Neville (Berkshire)

(Ordered 18th October 1.45pm)



30th September 2010

Thank you so much for such a fabulous service, I’d never heard of you before but I was getting desperate for new Aigle Wellies for my son …he wore his old ones out!!  Our local childrens store kept promising a delivery but it just wasn’t happening fast enough and then I found you!  They arrived this morning and he was straight out in the garden wellies and pyjamas!!!

Well done & thanks again

Caroline Seston (W London)



18th August 2010

Dear All,
thank you very much for despatching of our order and sending of the invoice, everything received all right, the wellies are lovely!! I also appreciate your prompt action
(in 3 days in the Czech Republic) and I am going to recommend your website/company to my friends. Also looking forward to ordering some other wellies and accessories.
Thanks a lot. Greetings from Prague.
Klara and Richard





17th August 2010

Fantastic service - ordered at 3.00pm yesterday and they arrived this morning - just in time for the rain.
Thank you !

Fiona Dodds, SW London


12th August, 2010

Hi there Boots delivered this morning.Excellent fit Thank you for exceptional service

Kay Nichols




15th July, 2010

Brilliant service! The wellies arrived mere hours after I had placed the order and emails kept me up to date on progress. Excellent, thanks!

Jessica Bostock




5th March, 2010

Thanks for this stunning service - delivered only 18 hours after the order. In the admittedly unlikely event that I should be asked, I would thoroughly recommend you to anyone wanting a pair of e-wellies. Regards


Richard Miller

Corporate Services (Business Information Services) Audit Commission



Date Stamp: 3/4/2010 9:44:03 AM

What an amazing service! Having ordered my Le Chameau boots on Sunday evening, they arrived in time for an afternoon walk on Tuesday. Thank you, they are so worth the money!




My new wellies arrived this morning and fit beautifully!

Thank you so much for your excellent service. You provided far more than was expected so I'm very grateful.

Off to walk the dogs with dry feet now!

Many thanks and when we need more wellies we will be back to shop with you again.


Kathryn Griffin

19th Feb 2010


My message is to tell you how impressed I am with your delivery arrangements and to say thank you. To know exactly when, to the nearest hour, that a delivery is coming is fantastic. How I wish other deliveries were like that.

I love my new Le Chameau wellies too!


Sarah Rundle

4th February, 2010




Dear Welly Shop,



I just wanted to say a big thank you.  I received my Hunter boots today and although they were delayed due to the terrible weather conditions we have been experiencing, I am really pleased with them and the service that I have received.  The Welly Shop staff have obviously been working very hard under extremely difficult conditions to try to get boots to their customers at a time when they really needed them!  I have been really pleased with the excellent communication in response to my enquiries and just wanted to say you are doing a sterling job.

Many Thanks again,

Lisa Sykes


Ms. Harris, Did I mention that both the boots and your service were top notch and very much appreciated? My wife sent me an e-mail just today with the rain raining and the rivers swelling that she really loves them! Might have to order more.

Mark F. Haslem, PC Attorney at Law

Many thanks for the prompt dispatch of my boots, they arrived today. Excellent service as usual.  I am going back to Australia later this year, If I need some more kit once I arrive are you able to ship overseas?

Regards Andrew



I want to say thank you for the prompt, safe and secure delivery of the boots.  The boots were well received as a present and now just the occasions to wear them!  I will certainly be passing on your website information and contact details to friends with regards to buying products from your company.  I have been  away from the office for a few weeks on business and then a family wedding, so hence the delay in saying thank you.





I bought a pair of pink spot Wellies for my daughter on her birthday. She is delighted and so am I. Your easy -to-navigate web site and prompt efficient service made buying from you a pleasure. Thank you.Mrs. J. B. Garnier-Smith





What can I say? I placed my order at @2pm on Friday and my husband's 'welly clogs' arrived at 12 o'clock Saturday. Thank you so much for the very excellent service, I will definately shop with you again and I will be recommending you to all my family and friends who are all outdoorsy types and may well be in need of your goods. Once again, thank you.

Mary Gray.




Thank you so much for my lovely Muck boots which arrived today . How refreshing to do business with such an efficient company ! The boots were only ordered late yesterday so I was delighted with the speedy delivery . Thank you again

Nicola Rhodes



 A quick email to thankyou very much indeed for the very professional and courteous handling of our recent telephone order for a pair of Ladies Aigle Parcours Gift Wellies+J.hall socks!
They are a marvellous fit, with a good level of comfort and super service via DPD Courier .......
I shall have no hesitation recommending your company and its splendid after sales service to any/all of our friends, relatives and business contacts ..
Bravo! With Kind Regards
Carol.A.Graves (Mrs)



The boots you dispatched arrived here in Afghanistan in January. I've been using them ever since - can't think how I used to manage without them.Thank you once again - I will recommend you to all my friends, particularly as we will be heading to Glastonbury in the summer!  

Surg Lt Fong Lim




Dear Mrs Harris, Just a short email to say a very big thank you for sending my Aigle wellington's off to the manufacturer's to be assessed.  Thank's to you i received a replacement pair this week, and i have to say your customer service has been first class.
Thank you, take care, Paul.
Good afternoon.
The Boots arrived this morning in perfect condition. Just what I wanted.
Excellent service!   I now know where to come when we need some more boots.
Best wishes
David Hathway


 The Aigle wellys for my mum have just arrived - they are perfect!  Thank you very much for all your trouble in getting these delivered in time for her birthday.  The only thing she wanted was a replacement for her Aigle boots which were purchased more than 8 years ago and have been in service every day since!
Your service has been excellent, so many thanks.
Joanna Hay
 Just wanted to let you know that I received a pair of shiny new red hunter wellingtons yesterday (Nov. 17). They fit like they were made especially for me - THANKS a million! I love them and believe it or not I wish it would rain so I can take them for a test drive! Thanks for all your help!         
Susan Nelon

Arrival of wellies coincided with heavy rains and mud so they got immediate use. Perfect fit and good service. Thank you. Regards -





I just wanted to thank you for the excellent service you gave me over the last couple of days. I was given very useful advice and my order was delivered within 24hrs of my call. I am delighted with the tack muck boots and I am still wearing them after trying them on three hours ago (I have only been in my house!). They are extremely comfortable and warm and will be well suited to my outdoor ventures next week. I am particularly impressed that you encouraged me to spend less than I had first ordered. I will definatetely recommend the boots and your shop to others - and probably order a few presents!  Thanks again.

David Moreley