The Welly Shop is committed to making www.thewellyshop.com accessible to as many people as possible, regardless of ability or the technology they use. We want everyone to be able to browse, shop, and manage their account with ease.
Our commitment
We aim to meet level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These internationally recognised guidelines help make web content more accessible to people with a wide range of disabilities, including visual, hearing, motor, and cognitive impairments.
What we do
To support accessibility, we work to ensure our website:
- Uses semantic HTML and a clear, consistent structure.
- Can be navigated using a keyboard alone.
- Provides visible focus indicators and skip-to-content links.
- Includes descriptive alternative text for meaningful images.
- Maintains sufficient colour contrast for text and interactive elements.
- Uses labels and clear error messages on forms.
- Is responsive and works across a range of devices and screen sizes.
- Respects reduced-motion preferences for users sensitive to movement.
Adjusting your experience
You can often improve your experience using your browser and device settings, for example by increasing text size, zooming in, enabling high-contrast mode, or using a screen reader. Our site is built to work with these tools.
Ongoing improvement
Accessibility is an ongoing effort. We regularly review our website and test new features against accessibility standards. While we strive to meet WCAG 2.1 AA across the site, some areas may not yet fully conform, and we are working to address them.
Feedback and help
We welcome your feedback. If you encounter any difficulty using our website, or if there is a barrier preventing you from completing a purchase, please let us know so we can help and improve. Contact us at accessibility@thewellyshop.com or through our contact page, and we will do our best to respond promptly and provide the information or assistance you need in an accessible format.