We want your new wellies to reach you quickly and safely. Here is everything you need to know about how we deliver.
Delivery options
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard Delivery | £4.95 (free over £50) | 3 to 5 working days |
| Next Day Delivery | £6.99 | Next working day when ordered before 2pm |
| Next Day Delivery to remote UK areas* | £9.99 | Northern Ireland: next working day when ordered before 2pm. Highlands and Islands, Isle of Man, Isles of Scilly: 2 to 3 working days |
| Next Day Delivery to the Channel Islands | £12.99 | 2 to 3 working days |
Free standard delivery is applied automatically at checkout when the goods come to £50 or more, after any discount code.
*The Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Isles of Scilly. Our courier charges more to reach these areas and the Channel Islands, so these rates apply whatever the order value. Standard delivery costs the same everywhere in the UK, and checkout shows the exact price and dates for your postcode before you pay.
Where we deliver
We currently deliver to addresses across the UK, the Isle of Man and the Channel Islands. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands may take a little longer, and our courier services to those areas are charged at the remote area rates above. We are working on international shipping and hope to offer it soon.
Tracking your order
Once your order is on its way, we will email you a tracking link so you can follow it to your door. You can check the latest status at any time on our Track Your Order page using your order number and email, whether or not you have an account. If you do have an account, you can also view every order and its tracking under your order history.
When will my order be dispatched?
Orders placed before 2pm on a working day are usually dispatched the same day. Orders placed at weekends or on bank holidays are dispatched the next working day. Delivery estimates begin from the point of dispatch.
Missed deliveries
If you are not in when our courier calls, they will leave a card with instructions for rearranging delivery or collecting your parcel. Please follow the courier's instructions to avoid your order being returned to us.
Need help?
If your order has not arrived within the estimated time, or you have any questions about delivery, please email support@thewellyshop.com or visit our contact page. For returns, see our Returns & Exchanges page.