Quick answers
Most questions are answered here faster than we can reply.
Send us a message
Tell us what you need and a member of our UK team will usually reply within a few hours, Monday to Friday.
Call us
Prefer to talk to someone? Call our customer service team on 01942 418580 during our opening hours below.
Customer service hours
- Monday to Friday: 9am to 5pm
- Saturday, Sunday and bank holidays: closed. Messages sent then are picked up on the next working day.
You can also email us at support@thewellyshop.com.
Postal address
The Welly Shop
Unit 16, Junction 6 Industrial Estate
Birmingham
West Midlands
B6 7JJ
Please note this is not a returns address. If you need to send something back, please follow the instructions on our Returns & Exchanges page first.